Nathaniel Barrera

Customer Experience Specialist · (512) 584-0031 · nbarrera@theplacefornate.com

Customer Experience Specialist with hands-on experience supporting e-commerce operations through helpdesk platforms like Gorgias, Shopify POS, and PostScript. Proven ability to streamline workflows and enhance customer satisfaction using AI tools like Siena AI to offload repetitive tasks and reduce ticket volume. Committed to delivering efficient, human-centered support while optimizing team performance.

Work Experience

Material Handler/Fulfillment Specialist

Bare Performance Nutrition | Round Rock, TX

Processed 50+ orders weekly and maintained accurate customer profiles using CRM platforms

Responded to 100+ customer inquiries weekly via email and SMS, maintaining a 24-hour resolution standard

Resolved order tracking, return, and exchange issues using Gorgias, contributing to a 95% customer satisfaction rating

Guided customers toward informed purchases by leveraging knowledge of product offerings and seasonal promotions

Partnered with the CX team to update macros and help center content, reducing average ticket handling time by 15%

Integrated Siena AI to manage repetitive support tickets, cutting manual workload by approximately 30%

Shared recurring customer issues and suggestions with leadership, leading to two internal process improvements

Represented brand voice across all communication channels to strengthen customer loyalty and support rapid brand growth

March 2024 - Present

Material Handler/Fulfillment Specialist

Bare Performance Nutrition | Round Rock, TX

Oversaw daily floor operations and coordinated with 5+ team members to meet fulfillment goals

Incorporated Google sheets to optimize inventory counts and decrease the wait period for the fulfillment crew start packing by 25%

Maintained a clean, organized workspace to ensure operational efficiency and workplace safety

May 2020 - March 2024

Central Service Cashier

H-E-B | Round Rock, TX

Operated efficiently in a high-volume retail setting, completing transactions with accuracy and speed

Resolved customer issues with professionalism and empathy, contributing to a positive shopping experience

Delivered exceptional service by anticipating customer needs and consistently exceeding expectations

Answered product-related inquiries and recommended suitable alternatives to enhance customer satisfaction and drive sales

August 2016 - June 2020

Education

Texas A&M University

General Engineering
Relevent Courses
  • ENGR-102 (Python 3)

    • Austin Community College

    Computer Science
    Relevent Courses
  • Programming Fundamentals 1 (Python3)
  • Programming Fundamentals 2 (C++)
  • Programming Fundamentals 3 (C++)
  • Machine Learning
    • May 2023

    Skills

    Programming Languages & Tools
    Workflow

    • Helpdesk Software: Gorgias, Zendesk (familiar), Siena AI

      E-commerce Platforms: Shopify (POS & Admin), Postscript

      Customer Support: Ticket resolution, Live chat, Email support

      Process Optimization: AI-assisted support workflows, Macro setup, Team ticket routing

      Communication: Clear written communication, Customer empathy, De-escalation

      Collaboration: Cross-functional teamwork, Knowledge base management

      Productivity Tools:Microsoft Excel, Google Workspace, Slack, Asana, Capacities

      CRM & Admin Tools: CRM platforms (basic), internal dashboards

    Additions

    • Emphasizes listening over speaking during conversations

      Remains Calm in stressful environments

      Practices empathy and understands multiple perspectives

    Interests

    Apart from learning more about coding, I use most of my free time at the gym; being in the gym lets me disassociate from all other tasks and focus on one particular activity. Lifting Weight. It is here where I feel like I can be alone with my thoughts and have time to think. It's pretty nice.

    Aside from lifting, there are a few small hobbies that I like doing: One of them is collecting and listening to vinyl records, which is something you probably wouldn't think I would if you asked me what music I listened to in person. I also enjoy building model figures and keeping up with what's latest in the tech world.

    Projects

    • Eye-Full Genesis X
      Team Eye-Full
      tall notecard tower created by team

      This project was a competition to see which team could make the most money building a structure at least 36 inches tall and holding a stack of 10 pennies. This all had to be done within 25 minutes.

      With our team consistently practicing to build the tower within that timeframe and developing a program that calculated our costs to profit margins, our team was not only able to win first place for the year, but we were able to beat every past record since the competition's debut!

    • Connect 4

      Using Python3, the program uses the turtl library to import a png file of a connect 4 board and asks two users to play connect 4. Both players can quit or tie, but only one can win!

    • Go!

      A project created during the school year; using Python3 it creates a 10 x 10 board in the IDE or terminal and requires to players to play. From there, all you can do is place pieces on a board while the program counts the number of total moves were made and the points accumulated by both players.

    • theplacefornate.com

      My winter break project. This website was built to help increase my portfolio of projects being done as well as explore the prospect of having my own domain in the world wide web. Using a template and knowledge of HTML, CSS, and Javascript, I created this website to help promote myself.

    Awards & Certifications